Last Updated: 05/09/2025
Coolwhite Electrical Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect and process the following types of information:
Personal information you provide directly (e.g., name, email address, phone number, address) when contacting us via forms, email, or phone.
Service-related information such as details about the work requested or carried out at your property.
Technical data including IP address, browser type, device information, and website usage data (via cookies or analytics tools).
2. How We Use Your Information
We use your information to:Respond to your enquiries and provide quotations.Deliver electrical services you have requested.Manage invoices, payments, and customer accounts.Improve our website and services.Meet legal and regulatory obligations.Send updates, offers, or marketing communications (only if you have opted in).
3. Legal Basis for Processing
We process your personal data under the following lawful bases (in accordance with UK GDPR):
Contractual necessity – to provide services you have requested.
Legal obligation – to meet regulatory or tax requirements.
Legitimate interests – to improve our services and manage customer relationships.
Consent – where you have opted in to receive marketing communications.
4. Sharing Your Information
We do not sell or rent your personal data. We may share it with:Trusted third-party service providers (e.g., IT, payment processors) who support our business operations.Regulators, insurers, or legal authorities if required by law.Subcontractors or suppliers involved in delivering our services.All third parties are required to respect your data and keep it secure.
5. Data Retention
We keep personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
6. Your Rights
Under UK data protection law, you have the right to:Access the personal data we hold about you.Request correction of inaccurate or incomplete data.Request deletion of your data where appropriate.Object to or restrict processing of your data.Request a copy of your data in a portable format.Withdraw consent to marketing communications at any time.To exercise these rights, please contact us (see Section 9).
7. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings.
8. Security
We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Coolwhite Electrical LimitedEmail:
info@coolwhiteelectrical.co.ukPhone: 07503 877269
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the
Information Commissioner’s Office (ICO) at
www.ico.org.uk.
